Showing posts with label Customer Care. Show all posts
Showing posts with label Customer Care. Show all posts

6 Jul 2015

Customer Service Representatives - Twiga Bancorp

Twiga Bancorp Limited (TBCL) is a fast growing Non- Bank Financial Institution established under the Banking and Financial Institution Act (1991). The Institution has 'five Branches, two in Dar es Salaam and one each in Arusha, Dodoma and Mwanza.

The institutional also operates Sub -Branch activities at the Julius Nyerere International Airport, Kilimanjaro International Airport, Mwalimu Nyerere Memorial Academy in Kigamboni -Dar es Salaam as well as a service outlet in Bunda - Mara Region. The Institution is in the process of managing change by re-engineering its organizational structure, introducing new products and services and reinforcing efficiency and professionalism in its operations. The bank has recently migrated to a state- of-the art banking software with the aim of improving it services and products offering.

Twiga Bancorp Limited (TBCL) invites suitable applicants to fill the following posts

POSITION: Customer Service Representatives
LOCATION: Dar Es Salaam

APPOINTING AUTHORITY: Chief Executive Officer
RESPONSIBLE TO: Branch Manager

DUTIES AND RESPONSIBILITIES
Provide superior customer service in a professional and friendly manner.
Maintain high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information all the time.
Assist customers with all their needs related to banking services.
Attend to customers in an orderly manner to ensure a positive customer experience.
Record keeping as per branch requirements and as per Bank policies.
Ensure accounts are opened according to the Bank's product; and services guidelines.
Identify opportunities to promote the Bank's products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff.
Active participation and support for branch sales campaigns.
Share knowledge and experience with other team
Members and provide support as required
Demonstrate positive attitude, adaptability, flexibility, and punctuality in all the day to day activities.

Required Education & Experience:
Holder of Bachelor degree in Economics, Commerce, Business Administration, Accounting,
Statistics; Banking or equivalent from a recognized
Institution with not less than 3 years working experience in reputable organization.
Fluent communication skills in English and Swahili (both verbally and in writing)

Required Skills, Knowledge & Competencies:
Able to work accurately and under high pressure within fixed and short timeframes
Willing, to work in a small team
Team player
Result and quality oriented
Good communication skills
Passion for helping customers
Willing to adapt quickly to changes in environment

REMUNERATION
Attractive remuneration package will be offered to the successful candidate.

How To Apply:
All applications should be addressed to:

The Chief Executive Officer,
Twiga Bancorp Limited,
P.O. Box 10119
Dar es Salaam.

Physical Address: Twiga House, Samora Avenue, 2nd Floor, CEO's Office.

Application should reach the Chief Executive Officer on or before 4.00pm on 20th July, 2015.

Only shortlisted applicants will be contacted

Details source: Daily News, 06th July 2015

11 May 2015

Customer Service Officer - 2 Posts

Mkombozi Commercial Bank Plc established in 2009 as a full fledged commercial bank offers wide spectrum of banking services

The bank has embarked on- an expansion program of adding more branches.
The bank is now desirous of getting able and qualified individuals to fill the following posts in its new branch at Moshi.

POSITION: CUSTOMER SERVICE OFFICER - 2 POSTS

Key Responsibilities:
  • Interact with customers and provide information enquiries about products or services understand the customer's problems and resolve complaints.
  • Handle general questions and complaints
  • Help a customer decide what product or service would be suitable for their needs, 
  • make regular changes or updates to a customer's profile or account information and also have to keep records of transactions and maintain a database of information
  • Perform all front desk activities

Qualification & experience required:
  • Diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • 3 Years experience in banking activities
  • Knowledge in Banking products
Personal Attribute for all posts:
  • Strong organizational and interpersonal skills.
  • Ability to work under pressure and meet targets.
  • Matured and self disciplined.
  • Strong Integrity base
General Terms and conditions:
  • The respective post applied for should be clearly marked on top of the envelope.
  • MKCB is an equal opportunity employer.
  • All are encouraged to apply
  • Only successful candidates will be contacted.
  • Successful candidates from upcountry, transport and accommodation costs during the interview will be met by the candidates themselves

HOW TO APPLY:

Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV's, copies of academic transcripts, and one recent passport size photograph.

Applicants are also required to indicate names and contacts of at least two non relative referees.

Apply to:

Managing Director
Mkombozi Commercial Bank Pic
P.O. Box 38448,
Dar es Salaam

Deadline: 15 May 2015

Customer Service Supervisor

Mkombozi Commercial Bank Plc established in 2009 as a full fledged commercial bank offers wide spectrum of banking services

The bank has embarked on- an expansion program of adding more branches.
The bank is now desirous of getting able and qualified individuals to fill the following posts in its new branch at Moshi.

POSITION: CUSTOMER SERVICE SUPERVISOR - 1 POST

Key Responsibilities:
  • A customer service supervisor is primarily responsible for improving the performance of the customer service department.
  • Ensuring that customers always have their banking issues resolved professionally and promptly, and have an overall positive banking experience.
  • Inspire the team of staff under his/her jurisdiction.
  • Draw upon banking sales and service experience, advising on products to customers -including bank accounts, deposit products, lending, and referring more complex needs to specific product specialists.
Qualification & experience required:
  • Bachelors Degree/Advanced Diploma in Business
  • Administration, Banking, Marketing or any related qualifications
  • Excellent communication skills (Writing and speaking)
  • Minimum of 5 years working experience in banking industry
  • Competency in using Excel, word and advanced spreadsheet analysis.

Personal Attribute for all posts:
  • Strong organizational and interpersonal skills.
  • Ability to work under pressure and meet targets.
  • Matured and self disciplined.
  • Strong Integrity base

General Terms and conditions:
  • The respective post applied for should be clearly marked on top of the envelope.
  • MKCB is an equal opportunity employer.
  • All are encouraged to apply
  • Only successful candidates will be contacted.
  • Successful candidates from upcountry, transport and accommodation costs during the interview will be met by the candidates themselves
HOW TO APPLY:

Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV's, copies of academic transcripts, and one recent passport size photograph.

Applicants are also required to indicate names and contacts of at least two non relative referees.

Apply to:

Managing Director
Mkombozi Commercial Bank Pic
P.O. Box 38448,
Dar es Salaam

Deadline: 15 May 2015

24 Jan 2015

Customer Service Officer

Meru Community Bank is looking looking forward to recruit self-motivated and enthusiastic individuals to join their team in Arusha.


POSITION:  CUSTOMER SERVICE OFFICER

COMPANY: Meru Community Bank
Location: ARUSHA

QUALIFICATIONS
  • Advanced Diploma Degree in Banking, Business Administration, Accounting, Finance or any other relevant Degrees
  • Posses a minimum of 2 years or more experience convesant in bankers realm software will be an added advantage
  • Competence in computer application
  • High level of integrity and morals
  • Good communication skills, analytical skills
  • Team player
  • Ability to work under pressure
  • An ability to work to tight deadlines and within constraints

HOW TO APPLY:
Interested applicants should submit their applications by 5th of February 2015 at 14:00Hours and should endorse a resume and academic and professional testimonials

All application should be addressed to;

General Manager.
Meru Community Bank
P O BOX 365,
USA River, ARUSHA


Deadline: 5th February 2015
Details Source: Majira, 23rd January 2015

20 Nov 2014

Customer Service Officer

SUNDA Tanzania Investment Co., LTDis a worldwide Company and headquarters in China with oversea branches in Ghana, Nigeria, Ivory Coast, Peru, Kenya and Tanzania. SUNDA Tanzania was set up for 8 years with offices located in DSM, Arusha and Mwanza for importation and Distribution of following products; Hardware, household, building materials and Sundries.

POSITION:  CUSTOMER SERVICE OFFICER
COMPANY: Sunda (T) Investment Company Limited
Location: Dar es salaam

QUALIFICATION AND EXPERIENCE

  • Bachelor degree in Business Administration, public relation, or other related field
  • Working experience of at least 1 year
  • Fluent in English both written and spoken
  • Computer literate in especially in MS office and internet
  • Team player and able to work under minimum supervision
  • Good interpersonal skills
HOW TO APPLY:
Interested applicants should include the position title in the subject heading / full name / birth certificates / details of previous employments / home address / personal contacts and provide 3 referees with contact details

Applicants are invited to submit their CVs by post or email

SUNDA Tanzania Investment Co.
Dar es Salaam Office
P O BOX 9012, Dar es Salaam,

Email: tz@sunda.com

 Deadline: 26 November 2014


14 Jun 2014

CUSTOMER SERVICE ENGINEER (1 POST) – JOB REF. 01

Tanzania Electric Supply Company (TANESCO) is focusing on increasing the outreach and service quality of its Energy products for Tanzanians. Next to its current passion as a leading provider of electricity is to be more efficient, customer focused utility for Tanzania and beyond. The Company has the largest electricity generation, transmission and distribution network in Tanzania. In order to reach its goals, the Company is investing heavily in its generation, transmission and distribution network, its business systems and human capital. TANESCO now invites applicants who are self-motivated, honest, hardworking and committed individuals to fill the under-mentioned posts.

For Shift Supervisor and Shift Operators must have the ability to work outside of normal hours, weekends and holidays to support “24/7” real time operations.

POSITION: CUSTOMER SERVICE ENGINEER (1 POST) – JOB REF. 01

Reports To: Principal DMS Engineer

Reporting Office: DCC Dar es Salaam

POSITION OBJECTIVE:

To ensure customer satisfaction by maintaining reliable and high quality power supply to customers.

PRINCIPAL ACCOUNTABILITIES:
•      To make sure that, safety rules and regulations, electricity and factory ordinance are well known and adhered to all your staff.
•      To assist on accessing the distribution network condition during the annual distribution network condition audit exercise.
•      Work closely with Field staff to implement appropriate policies to manage work flow and Communication.
•      Interact with Customer Support, Sales, Marketing and Senior Management to continually evaluate and improve the product support solutions channel and strategy.
•      Support the implementation of the help desk tracking system, with recommendations for continuous improvement from the system, process and end user perspectives.
•      Prepare timely, accurately and quality technical and other reports.
•      Manage all necessary activities for successfully developing and managing client relationship for existing accounts.
•      Respond to emergency conditions and assist in restoring the electrical distribution system to normal operation.
•      Monitor the electric system performance.
•      To perform any other duties as directed by Principal DMS Engineer.



ACADEMIC QUALIFICATION AND EXPERIENCE:

•      BSc. / Advance diploma in Electrical Engineering
•      At least three (3) years’ experience in related field.
•      Registered Engineer by ERB (T)

Specific attributes for the Positions to be filled:

All Candidates must:

™      Demonstrate impeccable performance track record;
™      Demonstrate highest degree of integrity;
™      Possess good communication and interpersonal skills;
™      Be self-driven and capable of working with minimal supervision;
™      Be capable of delivering excellent results while working under pressure with tight deadlines;
™      Possess knowledge and competency in Information and Communication Technology (ICT) application.
™      Professional skills in distribution management system.
™      Electrical power Networking and load flow
™      Real time systems
™      Energy Management systems software and automation.
™      Problem solving skills.


 Remuneration and Benefits:

Competitive remuneration package shall be offered commensurate with skills and experience.

Details will be discussed at the interview; only people who fit the above criteria need apply.

HOW TO APPLY:
Applicants should send a written application giving full details of previous work life history, qualifications and include two work references. Applications should be marked “Private and confidential” and addressed to:

Senior Manager Human Resources,
TANESCO Ltd. Umeme Park Ubungo,
P. O. Box 9024 Dar es Salaam, Tanzania.


Application close date: 08th July 2014

27 May 2014

Customer Service Officers

Position: Customer Service Officers (Tanzania Nationals Only)

Our client, a fast growing multinational financial institution seeks qualified and experienced personalities to fill the position above. The positions will be based in Moshi and Arusha.

Job Purpose
*      To effect healthy administrative processes within the branch
*      Assess and provide feedback on customer satisfaction
*      To ensure the generation of leads through superior Customer Service to Walk in Clients, Existing
*      Clients and Telephonic Enquiries
*      To form the support base for Relationship Officers and all other Staff within the Branch

Minimum Requirements
§  A Degree in a business related field*
§  A minimum of 2 years experience in an administrative role.

If you meet the above requirements, send an application letter and a detailed CV with three professional referees including daytime contacts to info@frank-mgt.com or frankmconsult @yahoo.com on or before 29th May 2014 indicating the position and location on the subject line for example Relationship Officer – Arusha.

21 May 2014

Customer Care Officer (1) Post

Operating since July 2011, EFC TANZANIA M.F.C LIMITED provides financial services to micro, small and medium size enterprises (MSMEs) and is the first deposit taking microfinance institution to be licenced and regulated under the Bank of Tanzania’s Microfinance Company Charter.

The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Tanzanian private sector.  Owned by international and local investors, EFC Tanzania is distinctive in its emphasis on local development through a collective ownership scheme.

EFC Tanzania through its expansion program and in an effort to serve its client better, is looking to fill the following positions in Dar es Salaam: 

CUSTOMER CARE OFFICER (1) POST

Qualification & Requirements (i.e. education, skills and experience)
The Customer Care Officer should have good practical knowledge of and experience in the principles of customer care and customer protection combined with direct marketing experience and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.  In this regard, specific qualifications and requirements include:

· A minimum of a Bachelor’s Degree with major in marketing, communications, public relations or equivalent qualification;
· At least two to three years of experience in a financial institution, ideally in a microfinance institution in customer care, marketing and/or communications;
· Strong analytical, written/verbal communication (English and Kiswahili), interpersonal, and relationship building skills;
· Outgoing and engaging personality with a compelling customer care orientation;
· Attention to detail and accuracy;
· Effective team player and ability to lead, coach and develop capacities of employees;
· Strong computer skills (Word, Excel, Power Point, Spread sheet, etc.).

EFC Tanzania seeks to hire qualified and experienced candidate who are strongly oriented towards personal and professional development for career advancement and can actively participate in a fast paced and constantly changing environment.


Interested candidates are requested to submit a letter of interest explaining their motivation for the position applied for together with their Curriculum Vitae.

Applications will be received until 30th May, 2014 addressed to:

The Human Resource Department
EFC Tanzania M.F.C Limited 
1st Floor, Letsya Towers
59 New Bagamoyo Road
P.O. Box 11735
Dar es Salaam, Tanzania
OR
Email:  HR_EFC@hotmail.com

Note: If you have no experience PLEASE do not apply.


We thank all candidates for their interest, however only those short listed for an interview will be contacted directly.
No telephone calls or office visits please.

9 May 2014

Customer Services Officer - 1 Post

PBZ Bank has vacant positions which need to be filled by suitable qualified Tanzanians. The applicant should apply by virtue of the post advertised and station indicated here in. Particulars related to the positions are as follows:

POSITION: Customer Services Officer - 1 Post (Pemba)

Terms of Employment: Three years contract (Renewable)

Qualifications:
- Degree in Banking, Commerce, Economics, Business Administration, Advanced Diploma in Banking, Public Administration, or equivalent qualifications.
- Computer literacy and applications in windows, and other packages.
- Age should not be above 35 years.
- Experience of at least 2 years in the Customer service position.

Duties and  Responsibilities
- Attending to customer enquiries promptly and courteously.
- Opening new customer accounts as per bank's KYc.
- Receiving customers' cheques, other instruments and instructions and attend them accordingly.
- Attending customers' complains and make follow up for the prompt solution.
- Perform any other duties as may be assigned from time to time by the senior officer.

HOW TO APPLY:
All applications enclosed with CVs, Photocopies of certificates, Testimonials,
Name and address of two referees should be addressed to:

The Managing Director
The People's Bank of Zanzibar Ltd
P.O.BOX 1173
ZANZIBAR

Please Note that Result slip is not accepted.

Deadline for applications is 22nd May 2014.
Only short-listed candidates will be invited for interviews.

 Source: Daily News, 9th May 2014

Customer Services Officer (Islamic Banking) - 1 Post

PBZ Bank has vacant positions which need to be filled by suitable qualified Tanzanians. The applicant should apply by virtue of the post advertised and station indicated here in. Particulars related to the positions are as follows:

POSITION: Customer Services Officer (Islamic Banking) - 1 Post (Pemba)

Terms of Employment: Three years contract (Renewable)

Qualifications:
- Degree in Banking, Commerce, Economics, Business Administration, Advanced Diploma in Banking, Public Administration, or equivalent qualifications.
- Computer literacy and applications in windows, and other packages.
- Age should not be above 35 years.
- Experience and knowledge in Islamic banking and Finance will be an added advantage.
- Experience of at least 2 years in the Customer service position.

Duties and  Responsibilities
- Attending to customer enquiries promptly and courteously.
- Opening new customer accounts as per bank's KYc.
- Receiving customers' cheques, other instruments and instructions and attend them accordingly.
- Attending customers' complains and make follow up for the prompt solution.
- Perform any other duties as may be assigned from time to time by the senior officer.

HOW TO APPLY:

All applications enclosed with CV's, Photocopies of certificates, Testimonials,
Name and address of two referees should be addressed to:

The Managing Director
The People's Bank of Zanzibar Ltd
P.O.BOX 1173
ZANZIBAR

Please Note that Result slip is not accepted.

Deadline for applications is 22nd May 2014.

Only short-listed candidates will be invited for interviews.

 Source: Daily News, 9th May 2014

4 Apr 2014

Assistant customer Care officer at UTT Microfinance Plc

The UTT Microfinance Plc now invites qualified, competent and energetic Tanzanians with outstanding work ethics and integrity to apply for the following vacant positions:

Assistant customer Care officer Ref No. UTT-MFI/ CCO/0414/09-14

Reports to: Branch In-charge

Job summary:
Receives members and prospective members inquires, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information and route the requests/inquiries to the competent officer responsible in ensuring retention of the organization members (Customer) base.

Key duties and responsibilities:
i. Attending visitors/prospective members and investors calling at the 0ffices and giving them appropriate an relevant information;
ii. Receives members and prospective members inquiries, analyses them requests, provides appropriate information as requested or ascertains who can best provide the information an route the requests/inquiries to the competent officer responsible in ensuring retention of the organization members (customer) base.
iii. Have a complete knowledge of se vices rendered by UTT-MFI, an complete range of products, taking responsibility to stay update and as for assistance to acquire latest developments;
iv. Responsible for ensuring retention of the organization's members bas which includes promoting the organization to the existing members;
v. Adhere to all company policies, guidelines and ethical business practice while providing services members (prospective members;
vi. Work with Organization branch Office staff to resolve customer/member problems, facilitate solutions and enhance customer service offering;
vii. Maintains detailed walk in and activity reports and provide them to the Supervisor on daily basis.
viii. Conduct follow up phone call to survey respondents who have concern questions or inquiries;
ix. Receiving Incoming mails, distribution them accordingly and dispatch all out going mails;
x. Performs any other duty as may be assigned by supervisor/ senior officers from time to time.

Qualifications and Experience:
Qualifications: Holder of Nation Form VI certificate with Ordinary diploma in Customer Care, Business AI ministration.
Experience: At least three (3) yea of practical work experience in customer care from Microfinance I Banking Institutions.
Computer literacy: Ms. Word, Excel and Access.
Experience of similar tasks from microfinance institutions would be e added advantage.

Mode of Applications:
All interested persons are required to apply attaching to their applications current Curriculum Vitae (CV), copies of academic certificates & transcript; including names and full communication addresses (including contact phone numbers) of three referees who can testify to the applicant's academic abilities, working experience and character.

Please send your applications in an envelope clearly marked as “Application for employment at UTT-MFI", quoting the relevant job reference number such that the same reaches not later than 5.00 p.m. on Monday 14th April, 2014 to the following address:-

The Chief Executive Officer
UTT Microfinance Plc,
Sukari House, Ground Floor,
Sokoine Drive/Ohio Street,
P. O. Box 5474,
Dar es Salaam.

Deadline: Monday 14th April, 2014
Source: Mwananchi, 4th April 2014

28 Jan 2014

Call Centre Agents

Role and Objective
The Effective and efficient operation of the call centre to ensure superior service delivery to customers.  This includes serving the customer by determining requirements, answering enquiries, resolving problems, fulfilling requests and maintaining the customer database.

Tasks and Responsibilities

  • Ensure all inbound and outbound calls, emails and instant messages are answered in a timeouts fashion
  • Determine the customers requirements by asking relevant questions
  • Answering inquiries by clarifying, researching, locating and providing information
  • Resolving problems by clarifying issues, exploring answers, providing alternative solutions and escalating unresolved problems
  • Accurate capturing of customer information and orders
  • Sell additional products by recognising opportunities to up-sell
Keep equipment operational by following procedures and immediately reporting any malfunctions
  • Attend to customer enquiries promptly and courteously
  • Attend to customers through the phone, and supervises all customer services activities in the area in accordance with prepared plan agreed with the customer service manager
  • Open new customer accounts by following the laid down account opening procedure
  • Monitor customer complaints and takes measures to minimize such complaints
  • To maintain and enhance communications with the General Manager and customers, to facilitate the flow of information and foster co operation
  • Required Skills, Knowledge and Competence

Customer focus

  • Good communication skills both written and oral
  • Computer literacy and applications in Windows, and other packages
  • Fluent in English and Kiswahili
  • Timeliness and accuracy of information and reports
  • Strategic thinking
  • Result and service orientation
  • Self confidence and proactive nature
  • If you meet the above requirements and ready for great challenges, please send your application letter, enclosing full Curriculum Vitae by 31st, January 2014.
  • Only shortlisted candidates will be contacted.

Address your applications to:
Email: info@mrivanholdings.com