4 Jun 2018

Systems Support Technician

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We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.


Role Title: Systems Support Technician
Department: IT
Location: Kurasini
Reporting to (Position Title): IT Manager
No. of Direct Reports: 1 immediately, with quick growth

WHO WE ARE
ALISTAIR is one of East and Southern Africa’s fastest growing service companies, providing a variety of selfdelivered logistics solutions with core competencies in road freight and operational hire of material handling equipment. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. At the moment, the Group employees over 400 personnel, delivers services across sixteen countries and is poised for significant further expansion.




Core Competencies:
 Material Supply
 Customs Clearance
 Road Freight
 Material Handling
 Storage and Warehousing
 Offshore & Onshore Equipment Rental
 Specialized Inspection Services

VISION
To be known as the Company that makes Africa work better.

COMPANY BEHAVIOURS
Honesty, Customer Focus, Continual Improvement, Humility, and Safety.

ACCOUNTABILITIES & RESPONSIBILITY AREAS
 Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
 Assistance in procurement of and implementation of changes to network infrastructure
 Maintenance of company e-mail system and accounts
 Maintenance of all ICT equipment used by employees in the course of their duties
 Diagnosis of problems affecting ICT systems and/or Internet connectivity
 Supervision of third-party service-providers when they are onsite.
 Following up with third-party service-providers when they are working offsite
 Provide basic training to new employees on how to utilize any ICT equipment required
 Identification of ways to improve the service provided by the ICT department to the company

EDUCATION, SKILLS AND QUALIFICATIONS
 Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution.
 Certifications such as CCNA & CISA is a bonus.

Skills
 High-level of communication skills in English and Swahili (Portuguese a plus)
 Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
 Proven ability to work with crystal reports ( developing and customization of the reports)
 Basic knowledge of Computer Networking
 LAN/WAN
 Wireless network setup and security
 Cyberoam or an equivalent firewall appliance
 Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus

Experience.
 Experience with MS SQL Server 2012+ or another relational database
o Structured Query Language (SQL)
o Experience writing complex queries from scratch
o Clear understanding of test, stage, and production databases
 Experience working at a technical support / help desk supporting a high number of employees at multiple locations.
 Experience with Google Apps for Business is a plus.
 Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops.
 Experience setting-up and servicing mobile devices (e.g.: phones and tablets).
 Extensive working experience will be considered.

How To Apply:
To apply for this position click here and apply online >> APPLY NOW

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