A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
Role Title: Systems Support Technician
Reporting to (Position Title): IT Manager
No. of Direct Reports: 1 immediately, with quick growth
WHO WE ARE
ALISTAIR is one of East and Southern Africa’s fastest growing service companies, providing a variety of selfdelivered logistics solutions with core competencies in road freight and operational hire of material handling equipment. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. At the moment, the Group employees over 400 personnel, delivers services across sixteen countries and is poised for significant further expansion.
Storage and Warehousing
Offshore & Onshore Equipment Rental
Specialized Inspection Services
To be known as the Company that makes Africa work better.
Honesty, Customer Focus, Continual Improvement, Humility, and Safety.
ACCOUNTABILITIES & RESPONSIBILITY AREAS
Assistance in technical design, planning, implementation, performance-tuning and maintenance of critical enterprise systems (SAP)
Assistance in procurement of and implementation of changes to network infrastructure
Maintenance of company e-mail system and accounts
Maintenance of all ICT equipment used by employees in the course of their duties
Diagnosis of problems affecting ICT systems and/or Internet connectivity
Supervision of third-party service-providers when they are onsite.
Following up with third-party service-providers when they are working offsite
Provide basic training to new employees on how to utilize any ICT equipment required
Identification of ways to improve the service provided by the ICT department to the company
EDUCATION, SKILLS AND QUALIFICATIONS
Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution.
Certifications such as CCNA & CISA is a bonus.
High-level of communication skills in English and Swahili (Portuguese a plus)
Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
Proven ability to work with crystal reports ( developing and customization of the reports)
Basic knowledge of Computer Networking
Wireless network setup and security
Cyberoam or an equivalent firewall appliance
Basic Knowledge of ERP systems such as SAP, Oracle or Sage is a big plus
Experience with MS SQL Server 2012+ or another relational database
o Structured Query Language (SQL)
o Experience writing complex queries from scratch
o Clear understanding of test, stage, and production databases
Experience working at a technical support / help desk supporting a high number of employees at multiple locations.
Experience with Google Apps for Business is a plus.
Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops.
Experience setting-up and servicing mobile devices (e.g.: phones and tablets).
Extensive working experience will be considered.
How To Apply:
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