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Monday, May 11, 2015

Customer Service Supervisor


Published By on Monday, May 11, 2015

Mkombozi Commercial Bank Plc established in 2009 as a full fledged commercial bank offers wide spectrum of banking services

The bank has embarked on- an expansion program of adding more branches.
The bank is now desirous of getting able and qualified individuals to fill the following posts in its new branch at Moshi.

POSITION: CUSTOMER SERVICE SUPERVISOR - 1 POST

Key Responsibilities:
  • A customer service supervisor is primarily responsible for improving the performance of the customer service department.
  • Ensuring that customers always have their banking issues resolved professionally and promptly, and have an overall positive banking experience.
  • Inspire the team of staff under his/her jurisdiction.
  • Draw upon banking sales and service experience, advising on products to customers -including bank accounts, deposit products, lending, and referring more complex needs to specific product specialists.
Qualification & experience required:
  • Bachelors Degree/Advanced Diploma in Business
  • Administration, Banking, Marketing or any related qualifications
  • Excellent communication skills (Writing and speaking)
  • Minimum of 5 years working experience in banking industry
  • Competency in using Excel, word and advanced spreadsheet analysis.

Personal Attribute for all posts:
  • Strong organizational and interpersonal skills.
  • Ability to work under pressure and meet targets.
  • Matured and self disciplined.
  • Strong Integrity base

General Terms and conditions:
  • The respective post applied for should be clearly marked on top of the envelope.
  • MKCB is an equal opportunity employer.
  • All are encouraged to apply
  • Only successful candidates will be contacted.
  • Successful candidates from upcountry, transport and accommodation costs during the interview will be met by the candidates themselves
HOW TO APPLY:

Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV's, copies of academic transcripts, and one recent passport size photograph.

Applicants are also required to indicate names and contacts of at least two non relative referees.

Apply to:

Managing Director
Mkombozi Commercial Bank Pic
P.O. Box 38448,
Dar es Salaam

Deadline: 15 May 2015