11 May 2015

Customer Service Officer - 2 Posts

  Ally       11 May 2015
Mkombozi Commercial Bank Plc established in 2009 as a full fledged commercial bank offers wide spectrum of banking services

The bank has embarked on- an expansion program of adding more branches.
The bank is now desirous of getting able and qualified individuals to fill the following posts in its new branch at Moshi.


Key Responsibilities:
  • Interact with customers and provide information enquiries about products or services understand the customer's problems and resolve complaints.
  • Handle general questions and complaints
  • Help a customer decide what product or service would be suitable for their needs, 
  • make regular changes or updates to a customer's profile or account information and also have to keep records of transactions and maintain a database of information
  • Perform all front desk activities

Qualification & experience required:
  • Diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • 3 Years experience in banking activities
  • Knowledge in Banking products
Personal Attribute for all posts:
  • Strong organizational and interpersonal skills.
  • Ability to work under pressure and meet targets.
  • Matured and self disciplined.
  • Strong Integrity base
General Terms and conditions:
  • The respective post applied for should be clearly marked on top of the envelope.
  • MKCB is an equal opportunity employer.
  • All are encouraged to apply
  • Only successful candidates will be contacted.
  • Successful candidates from upcountry, transport and accommodation costs during the interview will be met by the candidates themselves


Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV's, copies of academic transcripts, and one recent passport size photograph.

Applicants are also required to indicate names and contacts of at least two non relative referees.

Apply to:

Managing Director
Mkombozi Commercial Bank Pic
P.O. Box 38448,
Dar es Salaam

Deadline: 15 May 2015

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